Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to nuzén! “We,” “us,” and “our” refer to nuzén. nuzén operates this store and website, including all information, content, features, tools, products, and services made available to you (the “Services”). Our store is hosted and technically supported by Shopify, enabling us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (collectively, these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights, including disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and by our Privacy Policy [link]. If you do not agree to these Terms or to our Privacy Policy, do not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow your minor dependents to use the Services on devices you own, purchase, or manage.
To use certain parts of the Services—including accessing or browsing our online store or purchasing any products or services—you may be asked to provide information such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our store is accurate, complete, and current, and that you have all necessary rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or sublicense your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products and services accurately in our online store. However, due to differences in devices, settings, and configurations, colors and appearances may vary from what you see on your screen.
We do not warrant that any product or service you purchase will meet your expectations or exactly match the descriptions or depictions in our store.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit, on a case-by-case basis, the quantities of any products offered to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. nuzén reserves the right, in its sole discretion, to accept or reject any order for any reason. Your order is accepted only when we confirm acceptance. We must receive and process your payment before accepting your order. Please review your order carefully before submitting it; after acceptance, we may be unable to cancel it. If we do not accept, or if we modify or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number you provided at checkout.
Returns and exchanges are permitted only in accordance with our Refund Policy.You represent and warrant that you are purchasing for personal or household use, and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. Prices charged for products or services will be the prices in effect at the time you place your order and will be set out in your order confirmation email. Unless expressly stated otherwise, listed prices exclude taxes, shipping, handling, duties, and import fees.
Prices in our online store may differ from prices offered in physical locations or third-party stores. We may occasionally run promotional offers that affect pricing. Such promotions are governed by separate terms and conditions; if there is a conflict, the promotional terms control.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store, and to promptly update your account and other information (including your email address, credit card number, and expiration date) so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you supply is true, correct, and complete; (ii) you are authorized to use the card for purchases; (iii) charges incurred will be honored by your card issuer; and (iv) you will pay all charges at the posted prices, including shipping/handling and all applicable taxes (if any).

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We assume no liability for delays caused by carriers, customs processing, or events beyond our control. Title and risk of loss pass to you when we deliver products to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

The Services—including, without limitation, all trademarks, brands, text, displays, images, graphics, reviews, videos, audio, and the design, selection, and arrangement thereof—are owned by nuzén, its affiliates, or licensors, and are protected by U.S. and foreign patents, copyrights, and other intellectual property laws.
You may use the Services only for your personal, non-commercial use. Except with our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services. Nothing in these Terms grants or will be construed to grant any license or rights to any patents, trademarks, copyrights, or other intellectual property of nuzén, Shopify, or any third party, except as expressly provided herein. Unauthorized use may violate federal and state intellectual property laws. nuzén reserves all rights not expressly granted.
The name “nuzén,” our logos, product and service names, designs, and slogans are trademarks of nuzén or its affiliates/licensors. You must not use such marks without nuzén’s prior written permission. “Shopify,” its logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party customer tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you have read and agree to the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may include materials provided by third parties and links to websites operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you leave the Services to access such materials or websites, you do so at your own risk.
We shall not be liable for any harm or damages related to your access to third-party websites, or to any products, services, resources, or content available on or through such websites. Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted and technically supported by Shopify, which enables us to provide the Services to you. However, any sales and purchase transactions you make in our store are made directly with nuzén. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of your sales with nuzén, including any injuries, damages, or losses arising from products and services you purchase. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or relating to your purchases and transactions with nuzén.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is governed by our Privacy Policy (see our Privacy Policy here: [link]), and certain personal information may also be governed by Shopify’s Privacy Policy (see Shopify’s privacy policy here). By using the Services, you acknowledge that you have reviewed these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to Shopify and may be shared with third parties located outside your jurisdiction in order to provide the Services. Please review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other materials (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose (including commercial purposes) in any media. For example, we may exercise rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services, and to perform and enforce our rights and obligations under these Terms.
You also represent and warrant that: (i) you own or otherwise control all rights necessary to submit the Feedback; (ii) you have disclosed any compensation or rewards received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.
We may (but have no obligation to) monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or violates any party’s intellectual property or these Terms.
You agree that your Feedback will not violate any third party’s rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Information in our website or the Services may occasionally contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You agree not to access or use the Services, directly or indirectly, for: (a) any unlawful or malicious purpose; (b) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (d) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against our employees or any other persons; (e) submitting false or misleading information; (f) transmitting, knowingly receiving, uploading, downloading, using, or re-using any material that does not comply with these Terms; (g) transmitting or procuring the sending of any advertising or promotional material, including “spam,” “chain letters,” “junk mail,” or any other form of solicitation; (h) impersonating or attempting to impersonate any person or entity; or (i) engaging in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm nuzén, Shopify, or users of the Services or expose them to liability.
Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, for violations of any provision of these Terms.

SECTION 14 – TERMINATION

We may, at any time and without notice, terminate these Terms or your access to the Services (or any part thereof). You remain liable for all amounts due up to and including the date of termination.
The following provisions will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Information provided in or through the Services is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you, any other visitor to the Services, or anyone who may be informed of any of its contents.
Except as expressly stated by nuzén, the Services and all products provided through the Services are offered “as is” and “as available” without any representations, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow disclaimers of implied or other warranties; in such cases, the foregoing disclaimers may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, in no event shall nuzén, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any part of the Services or any products purchased through the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless nuzén, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will provide notice to you of any indemnifiable claim; failure to promptly notify you will not relieve your indemnification obligations unless it materially prejudices you. We may control the defense and settlement of such claims (including counsel selection) at your expense, provided we will not settle any claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You will cooperate in the defense, including by providing relevant documents.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted by us on this site or in respect to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including prior versions of these Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 – ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations hereunder without our prior written consent; any attempted assignment is void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

SECTION 21 – GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal, state, or local laws of the jurisdiction where nuzén is headquartered. You and nuzén submit to the personal and subject-matter jurisdiction of such courts.

SECTION 22 – HEADINGS

Headings are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. You are responsible for checking our website periodically for changes. We will notify you of material changes as required by applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the website or the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@mynuzen.com