Privacy policy
nuzén Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mynuzen.com (the “Site”).
nuzén operates this store and website, including all related information, content, features, tools, products, and services made available to you (the “Services”), to provide a seamless shopping experience. Our store is hosted and technically supported by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or transact through the Services, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will govern.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge the collection, use, and disclosure practices described below.
SECTION 1 – PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.
Depending on how you interact with the Services, where you live, and what applicable laws permit or require, we may collect or process the categories of personal information listed below (including inferences drawn from such information):
Contact Details. Your name, address, billing address, shipping address, telephone number, and email address.
Financial Information. Credit/debit card or bank account numbers, payment card details, account details, transaction specifics, payment methods, payment confirmations, and other payment information.
Account Information. Username, password, security questions, preferences, and account settings.
Transaction Information. Items you view, add to cart, add to wishlists, purchase, return, exchange, or cancel, and your historical order records.
Communications With Us. Information you provide when you contact customer support or otherwise communicate with us.
Device Information. Details about your device, browser, and network connection, your IP address, and other unique identifiers.
Usage Information. Information about how and when you browse or interact with the Services.
SECTION 2 – SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:
Directly from you. For example, when you create an account, visit or use the Services, contact us, or otherwise provide information to us.
Automatically through the Services. For example, from your device when you visit our site or use our products and services, including via cookies and similar technologies.
From our service providers. For example, when we engage them to provide specific technology or to collect or process personal information on our behalf.
From our partners or other third parties
SECTION 3 – HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes, depending on how you interact with us and which Services you use:
Provide, customize, and improve the Services. To fulfill contracts with you; process payments; complete orders; remember preferences; send account notices; handle purchases, returns, and exchanges; create and manage accounts; arrange shipping; support returns; enable reviews; and offer a personalized shopping experience (including recommendations based on your purchase history).
Marketing and advertising. To send marketing, promotional, and advertising messages by email, SMS, or mail; and to show you online ads for products or services on the Services or on other websites based on your prior purchases, cart activity, or other interactions.
Security and fraud prevention. To authenticate accounts; provide secure payment and shopping experiences; detect, investigate, and act on suspected fraud, illegal, unsafe, or malicious activity; protect public safety; and safeguard the Services. If you choose to register an account, you are responsible for keeping your credentials secure (do not share your username, password, or other login details).
Communications. To provide customer support, respond to requests, deliver effective services, and maintain our business relationship with you.
Legal reasons. To comply with applicable law; respond to valid legal processes or requests from law enforcement or government authorities; investigate or participate in discovery, potential or actual litigation, or other adversarial proceedings; and enforce or investigate potential violations of our terms or policies
SECTION 4 – HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties for the legitimate purposes described below, subject to and consistent with this Privacy Policy:
With Shopify, vendors, and other service providers acting on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing services and deliver advertising, including personalized ads based on your activity across merchants and websites via collaborations between Shopify and third-party services. Our partners use your information in accordance with their own privacy statements. Depending on your location, you may have the right to ask us not to “sell” or “share” your information or process it for targeted advertising based on cross-context behavioral activity.
At your direction or with your consent, including for shipping, or when you use social media widgets or login integrations.
Within our corporate group, including affiliates.
In connection with business transactions (e.g., mergers or bankruptcy), to comply with legal obligations (including responding to subpoenas, warrants, or similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others
SECTION 5 – OUR RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit through the Services will be transmitted to Shopify and may be shared with third parties located outside your jurisdiction to deliver and enhance the Services. We also use certain Shopify-enhanced features that combine data about your interactions with our store, other merchants, and Shopify. For those enhanced features, Shopify is responsible for processing your personal information (including responding to requests to exercise your data rights for those uses).
To learn more about how Shopify uses your personal information and your rights, please see Shopify’s Consumer Privacy Policy and Shopify’s Privacy PortalShopify Consumer Privacy Policy: https://www.shopify.com/legal/consumers Shopify Privacy Portal (to exercise rights with Shopify): https://www.privacy.shopify.com
SECTION 6 – THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or online platforms operated by third parties. If you navigate to sites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of the information therein. Information you make available on public or semi-public platforms (including third-party social networks) may be viewed by other users of the Services and/or those platforms, and our or third-party use of such information may not be restricted. Links are provided for convenience and do not imply endorsement unless otherwise disclosed
SECTION 7 – CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, please contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” (as those terms are defined by applicable law) the personal information of individuals under 16 years of age
SECTION 9 – YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and apply only in certain circumstances; we may deny requests as permitted by law.
Right to Access/Know. You may have the right to request access to the personal information we hold about you.
Right to Delete. You may have the right to request deletion of personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
Right to Data Portability. In certain cases and subject to exceptions, you may have the right to obtain a copy of your personal information and request that we transmit it to a third party.
Right to Opt-Out of “Sale,” “Sharing,” or Targeted Advertising. Depending on your location, you may have the right to opt out of our “selling” or “sharing” of your personal information, or our processing of your personal information for “targeted advertising” (as defined by applicable privacy laws).
If you enable a Global Privacy Control (GPC) signal in your browser when visiting our site, we will treat that signal as an opt-out request for the device and browser you use, subject to your location. If we can associate the device sending the signal with a Shopify account, Shopify may also apply that request to the account. Learn more about GPC at https://globalprivacycontrol.org Aside from GPC, we do not recognize other “Do Not Track” signals
Manage Communications Preferences. You may opt out of promotional emails at any time by using the unsubscribe link in those emails. We may still send non-promotional emails related to your account or orders.
You may exercise your rights through the mechanisms provided in the Services or by contacting us using the details below. For information about how Shopify uses your personal information and to exercise any rights relating to data processed by Shopify, visit https://privacy.shopify.com/en
We will not discriminate against you for exercising any of the above rights. Where allowed or required by law, we may need to verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf. Before accepting a request from an agent, we will require proof that you have authorized the agent to act for you and may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.
SECTION 10 – COMPLAINTS
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision using the contact details below, or to lodge a complaint with your local data protection authority
SECTION 11 – INTERNATIONAL TRANSFERS
We may transfer, store, and process your personal information outside the country or region where you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or any U.K. equivalent approved by the relevant authority—unless the destination has been deemed to provide an adequate level of protection
SECTION 12 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this site, update the “Last updated” date above, and provide any notices required by applicable law
SECTION 13 – CONTACT INFORMATION
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@mynuzen.com or by mail at the address below:
nuzén
〒430-0918, Shizuoka , Hamamatsu-Shi, Japan